Move Media Player provides a rich and continuous viewing experience unmatched by other streaming video players. It offers enhanced audio and video quality, eliminates the pausing and buffering so common in other players and also enables powerful features like time-shifting and video sharing. The player automatically adjusts the quality of the video stream based upon available bandwidth, and is therefore capable of compensating for internet traffic, changes in the viewer's internet connectivity and system load.

System Requirements

• Processor: Intel Pentium 4 or greater
• Operating System: Windows 2000, Windows XP (Home, Media Center and Professional with Service Packs and all Microsoft Updates), Windows Vista (Home Basic, Home Premium, Business, Ultimate or Enterprise editions)
• RAM: 256 MB minimum (512 MB recommended)
• Video Card: 32 MB minimum (128 MB recommended)
• Browser: Internet Explorer (version 6 and 7) or Mozilla Firefox (version 2.0).
• Screen Resolution: 1024 x 768 minimum (1280 x 1024 recommended)
• Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.).

Dial-up connections are not supported.

Installing Move Media Player

You should be prompted to download and install Move Media Player if you do not currently have it installed. Installation instructions are provided during the install process, but for your convenience, we have listed them below.

XP and Vista - Internet Explorer

• After the page has loaded, you should see the "Install Now" button in the center of the video window; click this button to begin the install process.
• A security warning will appear asking whether you want to Run, Save or cancel. Choose Run to run the program after downloading it to a temporary folder, or select Save to save the .exe file to a location on your computer.
• If you chose Run, security warning window will appear immediately after the download has completed. Choose Run to finish the installation.
• An "Installing..." progress bar will appear in the center of the screen. After the progress bar reaches the end, that window will close.

XP and Vista - Mozilla Firefox

• After the page has loaded, you should see the "Install Now" button in the center of the installation page. Click this button to begin the install process.
• If this is your first time installing the software, a yellow bar will appear at the top of your browser window informing you that Firefox has prevented the site from asking you to install software on your computer. When this occurs, click the "Edit Options" button.
• An "Allowed Sites" dialog box will open.
• Click the "Allow" button to add the website to the allowed list
• Click the "Close" button.
• Click on the "Install Now" button again.
• A "Software Installation" dialog will open, showing that you have asked to install Move Media Player (signed by Move Networks, Inc.)
• Click "Install Now"
• The plugin will download, and you will be prompted to restart Firefox. Click the "Restart Firefox" button in the lower-right.

Your content should begin playing momentarily after the install process completes. If the content does not begin playing, please restart your browser and return to the website.

Privacy

Move Media Player does not install any form of spyware, adware, malware, etc. on your computer.

Troubleshooting

I can hear the audio but cannot see the video.
Please check to ensure that your system meets the minimum system and bandwidth requirements for the player.

I can see the video but cannot hear any audio playback. How can I fix it?
Ensure that your speakers or headphones are connected, turned on and not muted.

The video playback is choppy and/or stalling. What can I do to fix it?
The player should not stall under normal circumstances. If you are constantly experiencing problems with stalling or choppy playback, please check the following:

• Ensure that your computer meets the minimum hardware and software requirements. Streaming video playback is extremely system intensive. To help ensure a smooth broadcast close all programs and websites that may be running.
• Run a bandwidth check on your internet connection. You will need to be able to download at a minimum of 250kbps (kilobytes per second) to view the content without problems. A few available sites for bandwidth testing are listed below. (Note: These sites are not provided by, monitored by or maintained by Move Networks. We do not guarantee the accuracy or completeness of any information contained on these websites.)
  http://www.speedtest.net
• Some antivirus programs, internet security applications and/or content filters may interfere with Move Media Player's ability to provide uninterrupted playback by preventing timely delivery of the video content. Temporarily disabling these types of programs while viewing the website content may afford you a more enjoyable playback experience. For information on how to disable a specific program, please contact the software vendor.

Uninstalling or Reinstalling

The procedure for uninstalling Move Media Player varies based on which operating system and web browser you are using. Please choose the set of instructions below appropriate for your system.

XP - Internet Explorer

• Open the Start menu
• Select "Control Panel"
• Double-click "Add or Remove Programs"
• Find the "Move Networks Media Player for Internet Explorer" listing
• Click the "Change/Remove" button

After the uninstall process has completed, click the "Close" button.

Vista - Internet Explorer

• Open the Start menu
• Select "Control Panel"
• Under the "Programs" heading, click on "Uninstall a program"
• Find the "Move Networks Media Player for Internet Explorer" listing
• Click on "Uninstall/Change"

XP and Vista - Mozilla Firefox

• Open the Firefox browser
• Click on the "Tools" menu
• Select "Add-ons"
• Select the "Plugins" tab
• Click on the "Move Media Player" listing
• Click "Uninstall"
• When asked if you want to uninstall Move Media Player, click "Uninstall"

You will need to restart Firefox for the uninstall process to complete.

Known Issues

• Firebug (Firefox Extension) on Windows: If you running the popular Firebug extension for Firefox it can cause the Move Player to not playback content or your browser to hang. Disabling this extension will allow you to view the playback of content.
• Windows Vista with Aero: If you are running Windows Vista with Aero turned on (default) and you scroll the browser it may cause the video to play outside the player window. This problem should be fixed by turning off Aero.