Move Media Player provides a rich and continuous viewing experience unmatched by other streaming video players. It offers enhanced audio and video quality, eliminates the pausing and buffering so common in other players and also enables powerful features like time-shifting and video sharing. The player automatically adjusts the quality of the video stream based upon available bandwidth, and is therefore capable of compensating for internet traffic, changes in the internet connectivity and system load.

System Requirements

• Operating System: Mac OS X 10.3 "Panther" or greater
• RAM: 128 MB minimum (512 MB recommended)
• Video Card: 32 MB minimum (128 MB recommended)
• Browser: Safari (version 1.3.2, 2.0, 3.0)or Mozilla Firefox (version 1.5 and 2.0 ).
• Screen Resolution: 1024 x 768 (1280 x 1024 recommended)
• Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.).

Dial-up connections are not supported.

Installing Move Media Player

You should be prompted to download and install Move Media Player if you do not currently have it installed. Installation instructions are provided during the install process, but for your convenience, we have listed them below.

Safari and Mozilla Firefox

• After the installation window has loaded, you should see the "Install" button in the center of the window; click this button to begin the install process.
• Click "Trust" in the dialog box that appears to run the Java applet.

Your content should begin playing momentarily after the install process completes. If the content does not begin playing, please restart your browser and return to the website.

Privacy

Move Media Player does not install any form of spyware, adware, malware, etc. on your computer.

Troubleshooting

I can hear the audio but cannot see the video.
Please check to ensure that your system meets the minimum system and bandwidth requirements for the player.

I can see the video but cannot hear any audio playback. How can I fix it?
Please ensure that your speakers or headphones are connected, turned on and not muted.

The video playback is choppy and/or stalling. What can I do to fix it?
The player should not stall under normal circumstances. If you are constantly experiencing problems with stalling or choppy playback, please check the following:

• Ensure that your computer meets the minimum hardware and software requirements. Streaming video playback is extremely system intensive. To help ensure a smooth broadcast close all programs and websites that may be running.
• " Run a bandwidth check on your internet connection. You will need to be able to download at a minimum of 250kbps (kilobytes per second) to view the content without problems. A few available sites for bandwidth testing are listed below. (Note: These sites are not provided by, monitored by or maintained by Move Networks. We do not guarantee the accuracy or completeness of any information contained on these websites.)
  http://www.speedtest.net
  http://www.speedtest.net
• Some antivirus programs, internet security applications and/or content filters may interfere with Move Media Player's ability to provide uninterrupted playback by preventing timely delivery of the video content. Temporarily disabling these types of programs while viewing the website content may afford you a more enjoyable playback experience. For information on how to disable a specific program, please contact the software vendor.

Uninstalling or Reinstalling Move Media Player

The procedure for uninstalling Move Media Player varies based on which operating system and web browser you are using. Please choose the set of instructions below appropriate for your system.

• Open a Finder window.
• Click the Home icon (usually has your account name by it) in the Finder window.
• Click Library.
• Click Internet Plug-ins.
• Drag the Move Media Player plugin to the trash.
• Click Library
• Click Caches.
• Drag the "Move Networks" directory to the trash.
• Empty the trash.